All sales are final! Mud & Grace does not offer returns, exchanges, refunds (full or partial) or store credits due to incorrect fit, sizing, if you no longer want the product, ETA has changed, etc. Personalized items will not be refunded/exchanged under any circumstances. Refunds will only be issued due to product defect. If an item has a defect (seam issue, broken/lost snaps, clasp, buttons) caused by the manufacturer a refund can be issued if proper steps are followed. Please double check all spelling for names and monograms prior to checkout. You are solely responsible for the spelling of your purchase. We recommend sizing up for preorders.